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📄 Enterprise AI + SDR Booking Automation Platform

Terms & Conditions for
Enterprise Automation

Using Sky Outreach means you agree to our AI + SDR workflows, booking engine, evidence-backed processes, and compliance frameworks.

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Acceptance of Terms Service Overview Account Registration & Responsibilities User Conduct & Restrictions Payment & Billing Terms Intellectual Property Data Privacy & Security Limitation of Liability Termination Governing Law & Dispute Resolution Updates to Terms Contact Information
01

Acceptance of Terms

By accessing or using Sky Outreach services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any applicable documentation.

These terms apply to:
  • AI-driven engagement & scoring
  • SDR verification workflows
  • Booking automation & reminders
  • Evidence logging & audit trails
  • Compliance controls (ISO, HIPAA, GDPR)
Use of the platform constitutes acceptance of all operational rules, responsibilities, and restrictions outlined herein.
02

Service Overview

Sky Outreach delivers enterprise-grade automation for high-intent appointment booking, combining:

  • AI Engagement Modules — lead classification, intent scoring, no-show prediction
  • SDR Verification Layer — human validation of intent, urgency, and quality
  • Automated Booking Engine — calendar scheduling, reminders, rescheduling, recovery
  • Evidence & Compliance Logging — timestamps, workflow IDs, oversight records
  • KPI Dashboards — operational monitoring, SLA adherence, health checks

These services are designed to replace or augment internal SDR teams, enforce zero-trust logs, and provide fully auditable workflows.

03

Account Registration & Responsibilities

  • Users must provide accurate, current information for registration.
  • Access credentials are confidential; unauthorized sharing is prohibited.
  • You are responsible for all activity under your account, including AI workflow actions.
  • Violations may result in suspension or termination with audit evidence preserved.
04

User Conduct & Restrictions

You agree not to:
  • Misuse AI or SDR workflows for spam, harassment, or unlawful activity
  • Interfere with automated pipelines, booking flows, or evidence systems
  • Attempt to reverse engineer, copy, or bypass system controls
  • Remove or manipulate evidence logs, timestamps, or audit trails
Compliance Enforcement

Workflows are monitored; SLA breaches or unauthorized actions may trigger automated alerts and SDR verification.

05

Payment & Billing Terms

  • All services are billed according to the selected plan.
  • Payments may be processed via Stripe or other approved gateways.
  • Non-payment may result in service suspension; audit logs are preserved.
  • Refunds, if applicable, are defined by service agreements and performance guarantees.
06

Intellectual Property

  • Sky Outreach retains all rights in software, AI modules, workflows, templates, and dashboards.
  • Users receive a limited, non-transferable license to access services for internal use.
  • Unauthorized reproduction, modification, or redistribution is prohibited.
07

Data Privacy & Security

  • Personal, lead, and operational data are governed by our Privacy Policy.
  • Data is secured via TLS 1.2+, AES-256, and role-based access controls.
  • Interactions, SDR verifications, and workflows are evidence-logged for compliance.
  • Users are responsible for maintaining confidentiality of credentials and access controls.
08

Limitation of Liability

  • Services are provided “as-is” and “as-available” with enterprise-grade reliability practices.
  • We are not liable for indirect, incidental, or consequential losses, including lost revenue.
  • Maximum liability is limited to service fees paid within the prior 12 months.
09

Termination

  • Either party may terminate service under contract or for compliance violations.
  • Evidence logs, KPI dashboards, and audit trails remain preserved post-termination.
  • Termination does not relieve outstanding financial obligations.
10

Governing Law & Dispute Resolution

  • Governed by U.S. law (state-specific per registration), with jurisdiction in applicable courts.
  • Disputes are first addressed via internal review, SLA documentation, and audit evidence.
  • Compliance and evidence logs may be used in dispute resolution or regulatory audits.
11

Updates to Terms

  • Sky Outreach may update terms periodically.
  • Updates are published with version numbers and timestamps in the compliance portal.
  • Continued use indicates acceptance of updated terms.
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Operate with Confidence & Compliance

Sky Outreach ensures AI + SDR automation workflows are secure, auditable, and enterprise-grade.

Review Privacy Policy ➜ Contact Legal Team