Terms for
Enterprise Automation
Using Sky Outreach means agreeing to our AI + SDR workflows, booking automation, evidence-backed processes, and compliance-aligned frameworks described below.
Last Updated: September 9, 2026- 01Acceptance of Terms
- 02Definitions
- 03Service Overview
- 04Account Registration & Responsibilities
- 05User Conduct & Restrictions
- 06Payment & Billing Terms
- 07Intellectual Property
- 08Data Privacy & Security
- 09AI Output Disclosure
- 10Disclaimer of Warranties
- 11Limitation of Liability
- 12Indemnification
- 13Termination
- 14Governing Law & Dispute Resolution
- 15General Provisions
- 16Updates to Terms
- 17Contact Information
Acceptance of Terms
By accessing or using Sky Outreach's Services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any applicable service documentation. These Terms apply to AI engagement and scoring, SDR verification, booking automation, evidence logging, and compliance-aligned controls described throughout this site.
Definitions
Capitalized terms used throughout these Terms have the meanings below.
“Services”
Sky Outreach's AI engagement modules, SDR verification layer, automated booking engine, evidence and compliance logging, and KPI dashboards, collectively.
“Client” / “You”
The business or individual that registers for or uses the Services under an active agreement.
“AI Output”
Any classification, score, prediction, message draft, or recommendation generated by the Services' AI engagement modules.
“Evidence Logs”
Timestamped records of workflow actions, SDR verifications, and system events retained for audit and compliance purposes.
Service Overview
Sky Outreach's Services are designed to augment or replace internal SDR functions, enforce zero-trust logging, and provide fully auditable workflows.
AI Engagement Modules
Lead classification, intent scoring, and no-show prediction, generated automatically from workflow activity.
SDR Verification Layer
Human review of AI-flagged interactions before high-stakes actions such as booking confirmations.
Automated Booking Engine
Scheduling automation connected to your calendar and booking workflows.
Evidence & Compliance Logging
Zero-trust action logs, timestamps, and audit trails for every workflow step.
KPI Dashboards
Reporting on response times, booking rates, and workflow outcomes.
Account Registration & Responsibilities
You must provide accurate registration information and keep account credentials confidential. You are responsible for all activity under your account, including actions taken through AI-driven workflows configured on your behalf. Violations of these Terms may result in suspension or termination, with relevant evidence logs preserved for compliance purposes.
User Conduct & Restrictions
You agree not to:
- Using the Services for spam, harassment, or unlawful activity
- Interfering with pipelines, booking systems, or evidence logging infrastructure
- Reverse engineering, copying, or attempting to bypass platform controls
- Removing, altering, or manipulating evidence logs, timestamps, or audit trails
Compliance enforcement: workflows are monitored on an ongoing basis. SLA breaches trigger automated alerts and route to SDR verification for review.
Payment & Billing Terms
Billing Cycle
Services are billed according to the plan selected in your service agreement.
Payment Processing
Payments are processed via approved third-party payment processors under standard PCI-compliant handling; Sky Outreach does not store raw card numbers.
Non-Payment
Non-payment may result in service suspension. Evidence logs and audit trails are preserved regardless of billing status.
Refunds
Refunds are governed by the specific service agreement and any performance guarantees stated in it, not by these general Terms.
Intellectual Property
Sky Outreach retains all rights, title, and interest in its software, AI modules, workflows, templates, and dashboards. Clients receive a limited, non-transferable license to use the Services for internal business purposes only. Unauthorized reproduction, modification, or redistribution of platform materials is prohibited.
Data Privacy & Security
Data handling is governed by our Privacy Policy. Data in transit and at rest is secured using industry-standard encryption, and access is controlled on a role-based basis. Interactions, SDR verifications, and workflow actions are evidence-logged. You are responsible for keeping your own account credentials confidential.
AI Output Disclosure
AI Output is generated automatically from workflow data and is intended to support, not replace, human decision-making. High-stakes actions (including booking confirmations) pass through the SDR Verification Layer before being finalized. Sky Outreach does not warrant that any specific AI Output is free of error.
Disclaimer of Warranties
- The Services are provided “as-is” and “as-available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
- AI Output is generated by automated systems and may contain errors; it is not a substitute for professional, legal, medical, or financial judgment.
- Sky Outreach does not warrant that the Services will be uninterrupted, error-free, or that specific booking, response-time, or revenue outcomes will be achieved, except where separately and explicitly guaranteed in a signed service-level agreement (SLA).
Limitation of Liability
To the maximum extent permitted by law, Sky Outreach is not liable for indirect, incidental, or consequential damages, including lost revenue, arising from use of the Services. Sky Outreach's maximum aggregate liability is limited to the service fees you paid in the 12 months prior to the claim.
This liability cap is a specific legal and business commitment. It should be confirmed by Sky Outreach's counsel and reflected in signed client agreements before being relied on as final.
Indemnification
You agree to indemnify and hold Sky Outreach harmless from third-party claims, damages, and expenses arising from your misuse of the Services, your violation of these Terms, or content or instructions you provide that Sky Outreach's Services act on.
Termination
Either party may terminate service under the terms of the applicable service agreement, or immediately for a material compliance violation. Evidence logs, KPI dashboards, and audit trails are preserved after termination as required for compliance purposes. Termination does not relieve either party of outstanding financial obligations incurred before the termination date.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, with jurisdiction in the applicable state or federal courts located in Florida. Disputes are first addressed through internal review of the relevant service agreement, SLA documentation, and audit evidence. Compliance and evidence logs may be used in dispute resolution or regulatory proceedings.
This governing-law election reflects Sky Outreach's Miami, FL business address and should be confirmed by counsel before these Terms are treated as final.
General Provisions
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Entire Agreement
These Terms, together with the Privacy Policy and any signed service agreement, constitute the entire agreement between you and Sky Outreach regarding the Services.
No Waiver
Failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.
Assignment
You may not assign these Terms without our written consent; Sky Outreach may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure
Neither party is liable for delays or failures caused by events outside its reasonable control.
Updates to Terms
These Terms may be updated periodically. Updates are published with a visible version and last-updated date. Continued use of the Services after an update constitutes acceptance of the revised Terms.
Contact Information
Legal & Compliance Team: reach out with any question about these Terms.
Frequently Asked Questions
Is Sky Outreach formally ISO 27001 or HIPAA certified?
Our workflows and infrastructure are designed and aligned with these frameworks' principles: access controls, audit logging, encryption, and evidence generation are built in by default. This isn't a claim of a completed third-party certification. Request compliance documentation for the current status of any formal certification.
Are the AI-generated scores and predictions guaranteed to be accurate?
No. AI Output (lead scores, intent predictions, no-show predictions) is generated automatically and reviewed by our SDR Verification Layer before high-stakes actions, but it is not guaranteed to be error-free. It should not be treated as the sole basis for decisions without human review.
What state's law governs these Terms?
These Terms are governed by the laws of the State of Florida, consistent with Sky Outreach's Miami, FL business address. This election should be confirmed by counsel before these Terms are treated as final and binding.
Do these Terms guarantee the response times or uptime described on your Proof pages?
No. Specific performance figures such as response-time and uptime targets are described separately and, where guaranteed, are set out in a signed service-level agreement (SLA), not in these general Terms.
Operate With Confidence & Compliance
Security, evidence logging, and audit-ready workflows built into every engagement.